Refund policy

We want you to be happy with your purchase. If you're not completely satisfied, you may return eligible items within 30 days of the delivery date for a refund or exchange.

To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or we made an error with your order.

Once we receive and inspect your return, we'll process your refund to your original payment method. Original shipping charges are non-refundable.

If you have any questions or would like to start a return, please contact us before sending your item back. bowwowwowpets@gmail.com